Delivery & Returns /

DELIVERY COSTS /

New Zealand: FREE tracked shipping
International: $25 NZD (Free when you spend over $99 NZD)

We do not post to PO BOX addresses.

Please note this is exclusive of any additional customs and duty charges.

 

DISPATCH & DELIVERY /

All orders are same-day dispatched if ordered before 2pm.

Please allow 2 days for New Zealand deliveries and 4-10 days for international deliveries.

All orders are to be signed for unless you request otherwise in the notes section of the checkout.

Orders are dispatched between normal working hours (9am-5pm). Any orders placed on weekends or New Zealand public holidays will be dispatched on the next business day.

In some cases there may be delays with postage. This may be due to external factors and COMMONERS can not be held accountable for these delays. Furthermore cancellations will not be accepted should a delivery be late.

A copy of your receipt will be provided via email. A hard copy of your receipt will also be provided upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to exchange your purchase.

 

LOST PARCELS /

In the event that a parcel is lost in transit, COMMONERS will either replace or refund the item.  However, if the item can be tracked to the place of delivery stipulated in the e-sale, COMMONERS will not liable for this loss.

 

AVAILABILITY /

In the unfortunate instance that we make a mistake and an item is out of stock but paid for in full, You will be notified and refunded as soon as possible. 

Please Note: If the items you received are different to the goods you ordered, you are entitled to a full refund of the purchase total plus the shipping cost you incur to return to us.

 

RETURNS AND EXCHANGES /

If you are not 100% satisfied with your purchase you can return your goods, provided we get them back within 14 days and in perfect original sale-able condition, with all tags attached. Customers are responsible for return shipping charges with the exception of faulty items, or if the goods differ from what you've ordered. For your protection, please be sure to return your goods via tracked post.

Please return to:

Attn: COMMONERS Returns & Exchanges
4C Edwin Street
Mt Eden, Auckland 1024
New Zealand

You will be credited using PayPal within five working days upon return of the items. 

 

IN STORE PURCHASES /

Returns on in store purchases are entitled to a store credit only. Unless the item is deemed faulty and cannot be replaced or repaired. Items must be returned within 14 days in perfect, original sale-able condition, with all tags attached.

 

SALE ITEMS /

Purchases on sale items are final and we do not give refunds nor do we give credit notes, only exchanges. Sale items must be returned within 14 days from the day on which the item is received and the customer will be responsible for the return shipping cost. All purchases become final if the return is not received within the 14 day return window. Clothing must be in perfect original sale-able condition, with all tags attached. 

Please note: We do not refund original shipping fees.

RA Return Form: Please fill out the necessary information on the RA form accompanied by the goods you're returning.

 

DAMAGED OR FAULTY ITEMS /

We do our utmost to avoid faults with our products but in some cases they do happen. In some this cases faults do occur which are unavoidable. We will ether endeavor to repair your faulty item. If the item is not able to be repaired then a replacement will be dispatched. In the rear situation that the item cannot be replaced a full refund of the original purchase price will be provided.

 

DUTY/TAX /

It is important to note that some destination countries may apply a duty tax upon arrival. This charge will not be payable by COMMONERS and will be the responsibly of you.

 

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