Delivery & Returns /
DISPATCH & DELIVERY /
All orders are same-day dispatched if ordered before 2pm.
Please allow 2-3 days for New Zealand deliveries and 4-10 days for international deliveries.
Orders are dispatched between normal working hours (9am-5pm). Any orders placed on weekends or New Zealand public holidays will be dispatched on the next business day.
In some cases there may be delays with postage. This may be due to external factors and COMMONERS can not be held accountable for these delays. Furthermore cancellations will not be accepted should a delivery be late.
A copy of your receipt will be provided via email. A hard copy of your receipt will also be provided upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to exchange your purchase.
LOST PARCELS /
In the event that a parcel is lost in transit, COMMONERS will either replace or refund the item. However, if the item can be tracked to the place of delivery stipulated in the e-sale, COMMONERS will not liable for this loss.
In the unfortunate instance of an oversell, you will be notified and refunded as soon as possible.
RETURNS AND EXCHANGES /
If you are not 100% satisfied with your purchase you can return your goods, provided we get them back within 14 days and in perfect original sale-able condition, with all tags attached. For your protection, please be sure to return your goods via tracked post.
Please return to:
ATTN: COMMONERS Returns & Exchanges
99 Maunganui Road
Mt Maunganui, Tauranga 3116
You will be credited via your original payment method (Paypal, Afterpay, Laybuy) within five working days upon return of the items.
Please note: We do not refund original shipping costs.
*Please note, only full priced items may be returned for a refund.
FAULTY RETURNS: Shipping will not be deducted from faulty return refunds.
IN STORE PURCHASES /
Returns on in store purchases are entitled to a store credit only. Unless the item is deemed faulty and cannot be replaced or repaired. Items must be returned within 14 days in perfect, original sale-able condition, with all tags attached.
SALE ITEMS /
Purchases on sale using a promotional discount are final and we do not give cash refunds — only exchanges or store. Sale items must be returned within 14 days from the day on which the item is received and the customer will be responsible for the return shipping cost. All purchases become final if the return is not received within the 14 day return window. Clothing must be in perfect original sale-able condition, with all tags attached.
Please note: We do not refund original shipping fees.
DAMAGED OR FAULTY ITEMS /
If you have received an item with a defect please email email@example.com with a brief description and attach a photo or two.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. Items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
It is important to note that some destination countries may apply a duty tax upon arrival. This charge will not be payable by COMMONERS and will be the responsibly of you.