Delivery & Returns /
DISPATCH & DELIVERY /
All orders are same-day dispatched if ordered before 2pm.
Please allow 2-3 days for New Zealand deliveries and 4-10 days for international deliveries.
Orders are dispatched between normal working hours (9am-5pm). Any orders placed on weekends or New Zealand public holidays will be dispatched on the next business day.
In some cases there may be delays with postage. This may be due to external factors and COMMONERS can not be held accountable for these delays. Furthermore cancellations will not be accepted should a delivery be late.
A copy of your receipt will be provided via email. A hard copy of your receipt will also be provided upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to exchange your purchase.
LOST PARCELS /
In the event that a parcel is lost in transit, COMMONERS will either replace or refund the item. However, if the item can be tracked to the place of delivery stipulated in the e-sale, COMMONERS will not liable for this loss.
In the unfortunate instance of an oversell, you will be notified and refunded as soon as possible.
RETURNS AND EXCHANGES /
If you are not 100% satisfied with your purchase, you can return the goods for either an exchange, credit or refund based on the info provided below regarding type of purchase.
We must receive the returned goods within 14 days of date of purchase. All sales are deemed final if returned outside of this timeframe. The product must be in perfect original sale-able condition, with all swingtags attached. If you cannot supply the original swingtags, we assume the item has been worn and the sale is final.
All return costs are the responsibility of the customer, unless the item is deemed as faulty by COMMONERS. For your protection, please be sure to return your goods via tracked post. If the parcel is lost in the delivery process, it is the responsibility of the customer. Alternatively, you can return in person to either of our retail stores.
Please return to:
ATTN: COMMONERS Returns & Exchanges
99 Maunganui Road
Mt Maunganui, Tauranga 3116
– ONLINE PURCHASES /
Full-priced online purchases are entitled to a refund if you are not completely happy with your purchase. You will be refunded via your original payment method (Paypal, Afterpay, Laybuy) within five working days upon return of the items. See 'Returns & Exchanges' above for the refund policy and process.
– Only full-priced items bought online may be returned for a refund.
– Original shipping cost is deducted from the refund amount.
– Sale items are entitled to an exchange or credit only.
– Return costs are the responsibility of the customer.
Faulty Returns: Shipping cost will not be deducted from items returned that are deemed as faulty by COMMONERS.
– IN-STORE PURCHASES /
Returns on in-store purchases are entitled to a store credit or exchange only. We do not refund due to change of mind. Only items deemed as faulty by COMMONERS can be refunded. See 'Returns & Exchanges' above for the credit/exchanges policy and process.
– SALE ITEMS /
Purchases on Sale items or product with a promotional discount are final and we do not give refunds on either instore or online purchases — only exchanges or store credit will apply. See 'Returns & Exchanges' above for the credit/exchanges policy and process.
– All return costs are the responsibility of the customer.
– DAMAGED OR FAULTY ITEMS /
If you have received an item with a defect please email firstname.lastname@example.org with a brief description and attach a photo or two.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of wear and tear, rough use or incorrect garment care/washing/drying method, are not considered to be faulty.
Knitwear that pills/bobbles is also not considered to be faulty as it's a normal occurrence with natural woollen fibres. We recommend following our Knitwear Care and Wash Guide and maintaining with your choice of pill removing device.
It is important to note that some destination countries may apply a duty tax upon arrival. This charge will not be payable by COMMONERS and will be the responsibly of the customer.