Help Center

FAQ

ORDERS

I’m having trouble placing my order. What can I do?

I need to change something on my order. Is this possible?

What is Laybuy?

The particular item I want is sold out. Will you be restocking this item?

Can I order over the phone?

PAYMENTS & TAXES

What forms of payment do you accept?

Is my parcel insured?

I’m an international customer, will I have to pay custom duties/taxes on their orders?

How long does a refund take? When will it show in my account?

SHIPPING

When will my order be dispatched?

How much does shipping cost?

Do you ship to PO Box Addresses?

Which courier service do you use?

Can I pick my order up from your Ponsonby Store?

Tracking information shows that my package has been delivered, but I haven’t received it? What do I do?

Does my order require a signature upon delivery?

Do you have an urgent delivery option?

RETURNS

How long does it take for returns to be processed?

I purchased a sale item and it doesn’t fit. Can I return it?

Can I drop my return off directly to your Ponsonby Store?

I’ve worn my item for a few days, but I have changed my mind and need a different size. Can I exchange it?

I’d like to return my item. Do I need to use tracked shipping?

NEED SOME HELP?

NEED SOME HELP?

NEED SOME HELP?

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