Shipping policy

 

 

 

SHIPPING COSTS /

NEW ZEALAND: Complimentary tracked shipping on orders $79 and over. Flat rate of $6 for orders under $79. 

AUSTRALIA & PACIFIC ISLANDS: Complimentary DHL express shipping on orders $149 and over. Flat rate of $25 NZD for orders under $149. 

REST OF WORLD: Complimentary DHL express shipping on orders $149 and over. Flat rate of $35 NZD for orders under $149. 

 

DISPATCH & DELIVERY /

COMMONERS offers track and trace delivery throughout New Zealand using our local NZ Courier network, and DHL Express shipping service for Australia and Rest of World. All NZ orders are same-day dispatched if ordered before 2pm. Australia and Rest of World are same-day where possible if ordered before 2pm NZST, or the next day, due to the international paperwork that's required.

Please allow 1-3 working days for New Zealand deliveries, 2-5 working days for Australian deliveries and 4-10 working days for all other international deliveries.

Orders are dispatched between normal working hours (9am-5pm NZST). Any orders placed on weekends or New Zealand public holidays will be dispatched on the next business day.

In some cases there may be delays with postage. This may be due to external factors and COMMONERS can not be held accountable for these delays. Furthermore cancellations will not be accepted should a delivery be later than the above timeframes.

A copy of your receipt will be provided via email. A hard copy of your receipt will also be provided upon receiving your purchase. It is important to hold on to a copy of your receipt should you have any problems with your purchase or wish to exchange your purchase.

 

DUTY/TAX /

It is important to note that some destination countries may apply a duty tax upon arrival. This charge will not be payable by COMMONERS and will be the responsibility of the customer.

 

LOST PARCELS /

In the event that a parcel is lost in transit, COMMONERS will either replace or refund the item. However, if the item can be tracked and was delivered to the stipulated address of the customer, COMMONERS will not be liable for this loss. In the unfortunate event of this happening, the issue needs to be raised with the Courier Company via their customer support.

 

AVAILABILITY /

In the unfortunate instance of an oversell, you will be notified via email and either assisted with an exchange to an alternative option in stock, or refunded as soon as possible.

Oversells can occasionally occur during high traffic times online, like a Sale period, or due to our online store sharing the stock inventory with our physical stores, where there is a slight delay between the systems updating. COMMONERS apologises in advance for this inconvenience.